WHAT IS YOUR RETURN POLICY?
You have 7 days after receipt of product to return for full refund. Product must be in orginal packaging and be UNUSED to receive refund. You will be charged for item(s) if product is deemed used after inspection. You must contact customer service to initiate refund. Email firstname.lastname@example.org and provide your customer name and order number. You will receive a RMA code. RMA code must be visible on outside mailing. Customer is repsonsible for return shipping and must ship within 7 days. Special order products are final sale. VeloPRO will be responsible for shipping and exchange for any defective product(s). If product(s) does not fit properly, customer is responsible for any shipping and handling fees for exchange. Refer to above FAQ for any fitting and/or sizing concern(s). Make sure to take your thigh size ABOVE YOUR KNEE CAP (not mid thigh) if purchasing any thigh strap. Ensure your pant waist size is between 20" and 42". Resistance bungees need to stretch from your ankle to your back hip bone.
WHAT HAPPENS IF A RESISTANCE BUNGEE OR FOOT STRAP BREAKS?
We have extra resistance bungees and foot straps that can be purchased or replaced. Email Info@veloprobaseball.com with your (1) purchase transaction ID, (2) name, and (3) email you used to purchase items with, to get a replacement. VeloPRO Baseball will pay for shipping and handling. Resistance bungees and foot straps have a warranty of 30 days. Any breakage outside this 30 day warranty will not result in any free replacements.
HOW DO I OBTAIN A PASSWORD IF I LOST OR FORGOT MINE?
Every VeloPRO Baseball product comes with a password that gives you instant access to our exclusive player development site. If you lost or forgot your password, email Info@veloprobaseball.com with your (1)product transaction ID, (2) name, and (3) email you used to purchase your product, and we will email you a new password within 24 hours. You can only gain access to our training site if you purchased the VL Harness.
*For more info on policies, see below.